How do I know if my order has shipped?
Once you have completed your order, you will receive a confirmation number and/or receipt number. Processing generally takes anywhere from 24-72 hours (please note extended processing time may occur during sale periods). Once your package has been picked up by our contracted carrier (USPS) you will receive tracking information via the email address used at checkout!
What if my order has been lost?
Contact us at email@example.com, and a support specialist will gladly assist!
Where is my order shipping from?
Orders are shipped from our fulfillment center in Fort Worth, Texas. Domestic orders are delivered via USPS with Priority Shipping in 2-7 business days. International shipments are shipped in 5-10 business days; expected delivery time with customs and shipping times, can be an additional 2-14 business days, depending on your country.
I used an old address when I placed my order, what do I do?
Lets face it, we all make mistakes! Shoot our support department an email at firstname.lastname@example.org, and we'll help you figure this out right away.
If I order from an international country, will I be charged a customs tax upon receiving my Focalis order?
The shipping amount that we charge is solely for the shipping method. Each country's regulations are different so there is a chance that you may get charged duties or custom fees. Focalis Nutrition is not responsible for any duties or custom fees imposed by the recipient's country.